Terms of Service
Terms of Service
Acceptance of Terms
By using the Clean Me Marketplace Ltd mobile car wash booking app (“the App”), you agree to comply with and be bound by these terms and conditions (“Terms”). If you do not agree to these Terms, you must not use the App.
Service Description
Clean Me Marketplace Ltd provides a platform through its App for users to book mobile car wash services to their preferred location. The mobile washers who sign up for the App are responsible for providing the car wash services. All mobile washers are required to be insured, and users can view their profiles to verify their insurance status.
Liability for Damages
Clean Me Marketplace Ltd is not liable for any damages that may occur to a person’s car as a result of a mobile wash service booked through the App. The responsibility for any damages caused during the car wash lies solely with the mobile washer. Users should inspect their vehicles before and after the wash to identify any potential issues.
Booking and Payment
Users can book mobile car wash services through the App or website. Payments for the services are processed through the App’s payment gateway. Clean Me Marketplace Ltd is not responsible for any payment issues, disputes, or unauthorized transactions that may arise during the payment process.
Cancellations and Refunds
Users may cancel their bookings according to the cancellation policy outlined in the App. Customers will receive a full refund if their booking was not accepted and a partial refund it their booking was accepted, but cancelled. Refund policies are subject to the terms set forth by Clean Me Marketplace Ltd and may vary based on specific circumstances.
User Responsibilities
Users must provide accurate and up-to-date information when booking mobile car wash services through the App. Any false or misleading information may result in the cancellation of the booking.
Operators on the app must not exchange contact details with the customer, and all communications with the customer must stay within the app. Sharing of phone numbers, email addresses, social media accounts, or websites is not permitted and may result in a permanent ban from the platform.
Account Bans and Restrictions
Clean Me Marketplace Ltd reserves the right to ban or restrict a user’s account for any of the following reasons, including but not limited to:
- Repeat cancellations of bookings.
- Providing contact details such as phone numbers, emails, social media accounts, or websites to bypass communication on the platform.
- Breaking any of the User Responsibilities outlined in these Terms or other App policies.
Users whose accounts are restricted or banned will be notified via the App, and decisions regarding bans are final.
Intellectual Property
The App, including its content and design, is protected by intellectual property laws and belongs to Clean Me Marketplace Ltd. Users are prohibited from copying, modifying, or distributing any part of the App without explicit permission.
Privacy
Clean Me Marketplace Ltd respects user privacy and follows applicable data protection laws. Please refer to the Privacy Policy on the website for more information about data collection, usage, and protection.
Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, Northern Ireland, and Scotland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in England and Wales, Northern Ireland, and Scotland.