Mobile Car Washer Frequently Asked Questions

See our frequently asked questions by operators of the Clean Me app below.
Still have a question? You can reach us through our Contact Form here.

To join the Clean Me marketplace, download our app and complete the sign up process. You will need to register an account with Stripe in order to be paid on the platform, but this happens during the sign up process. You can check out our quick start guide here.

Clean Me is free to download and use. Customers pay a small service fee in addition to their chosen service price when making a booking. Any fees are shown clearly before you authorise payment.  

For Washers, a commission is taken on all bookings you receive through the app. The commission is 15% of the booking value. You can check the commission taken on the order details in the “Earnings” section.

All service pricing is set by the washer providing the service.

Earnings from an order should appear instantly in your Wallet in the “Pending Balance” once the order is marked as complete. The payment will then be processed and within 5 to 10 working days the funds will move to your “Current Balance”. 

Select the Profile tab then “Wallet”. Select “Withdraw, then your preferred account and follow the prompts. You will need a minimum balance of £1 to make a withdrawal. Payments take 3 to 5 working days to process.

Yes you can! To reschedule an order with a customer, go to the orders screen and click the reschedule icon on the order. Choose a new date and time and send the request over to the customer. The customer will have to accept your reschedule request in order for it to take effect.

Yes, you can communicate with customers through our messaging system once they’ve reached out to you. This ensures that all communication related to a transaction is kept within the app for security and record-keeping purposes.

In case of a dispute, we recommend reaching out to our customer support team through the app. Our team will investigate the issue and work towards a fair resolution.

Yes, if you need to temporarily hide your profile from customers go into profile – service profile and set your service radius to 0 miles.

Yes a customer can cancel their booking. However, if you have accepted the booking and they cancel 24 hours or less before the service time, the customer will be subject to a 25% cancellation fee.

Operator accounts will be restricted automatically for any of the following reasons:

  • If you do not accept a booking and it automatically cancels
  • If you reject or cancel a booking worth £100 or more

On top of this, there may be occasions where we intervene and restrict an operator manually for breaching our terms of service.

If you do not accept your booking by the customers chosen timeslot, the job will be automatically cancelled. For example, if a customer books you for Friday at 9am, and you do not accept the booking by then, it will be cancelled. It is fundamental that you accept the bookings you receive on the app, to confirm to us and the customer that it will be going ahead.

To change your payment method for your wallet, you will have to login to Stripe and change your payment details there. You can login to change them here: https://support.stripe.com/express/questions/how-do-i-login-to-my-stripe-express-account?locale=en-GB

Yes you can start a job up to 24 hours before the original service time.