To join the Clean Me marketplace, download our app and complete the sign up process. You will need to register an account with Stripe in order to be paid on the platform, but this happens during the sign up process. You can check out our quick start guide here.

Clean Me is free to download and use. Customers pay a small service fee in addition to their chosen service price when making a booking. Any fees are shown clearly before you authorise payment.  

For Washers a commission is taken on all bookings you receive through the app. This is currently 5%. You can check the commission taken on the order details in the “Earnings” section.

All service pricing is set by the washer providing the service.

Earnings from an order should appear instantly in your Wallet in the “Pending Balance” once the order is marked as complete. The payment will then be processed and within 5 to 10 working days the funds will move to your “Current Balance”. 

Select the Profile tab then “Wallet”. Select “Withdraw”, then your preferred account and follow the prompts. You will need a minimum balance of £1 to make a withdrawal. Payments take 3 to 5 working days to process.

Yes you can! To reschedule an order with a customer, go to the orders screen and click the reschedule icon on the order. Choose a new date and time and send the request over to the customer. The customer will have to accept your reschedule request in order for it to take effect.

Yes, you can communicate with customers through our messaging system once they’ve reached out to you. This ensures that all communication related to a transaction is kept within the app for security and record-keeping purposes.

In case of a dispute, we recommend reaching out to our customer support team through the app. Our team will investigate the issue and work towards a fair resolution.

Yes, if you need to temporarily hide your profile from customers go into profile – service profile and set your service radius to 0 miles.

To delete your account, follow the steps here.