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Customers can cancel their booking anytime. However, if your booking has been accepted. You will be subject to a 25% cancellation fee if you cancel it with 24 hours or less notice. You can cancel your booking by clicking the red cross on the order details

To reschedule your booking to another date or time, simply ask your washer to reschedule the booking through the chat feature. If you don’t have a chat open already with your washer, click the chat icon on the order details to create one.

If your booking hasn’t been rescheduled and your washer is running late, simply message your washer to find out more information through the chat. If you don’t have a chat open already with your washer, click the chat icon on the order details to create one.

In the vast majority of cases, when a washer is running behind on their booking they will usually message you the customer to let you know their new ETA or whether or not they have to reschedule.

We take no-shows very seriously and ban operators from the platform who don’t show up to their bookings without contacting the customer.

If a washer has cancelled your booking, your pending payment will be cancelled and the funds will not leave your account. It can take up to 5 days for funds to settle.

When your booking is rescheduled, a 2nd payment is created and the original payment is automatically cancelled within a few days.

If a dispute needs to be made, we recommend reaching out to your mobile car washer, through the chat function in the app, and try to resolve the issue between the parties involved. If this doesn’t work, our team will investigate the issue and work towards a fair resolution.

To cancel your subscription, log in to your account on our mobile app, tap profile, tap my subscriptions and select the option to cancel your subscription. If you have received a 10% discount as part of your subscription. There is a 3 month commitment that coincides with your discounted subscription. After this 3 month period, you will be able to cancel your subscription. If you have received no discount on your subscription, you can cancel at anytime.

To provide your washer with special instructions, simply message your washer through the chat. If you don’t have a chat open already with your washer, click the chat icon on the order details to create one.